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Privacy Policy

Last Updated: February 17, 2026

This Privacy Policy describes how Aviva Mind and Body, operated by Kristen Foster, MSN, APRN, PMHNP-BC ("Aviva Mind and Body", "we", "us", "our") collects, uses, and discloses information about you. This Privacy Policy applies to information we collect from you when you access or use our website and other online services, or when you otherwise interact with us, such as through our patient communication channels (collectively, "Services").

In some circumstances, we may provide different or additional notices of our privacy practices. For example, if you interact with us for products and services covered by the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), our Notice of Privacy Practices applies to you and not this Privacy Policy.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

Contents

• Information We Collect
• How We Use Your Information
• Disclosure of Information
• Analytics
• Your Choices
• Data Security
• Contact Us

Information We Collect

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you:

• Fill out a contact form or request an appointment
• Communicate with us via email, phone, or other channels
• Provide information for patient intake and registration

The types of information we may collect include your name, email address, phone number, and any other information you choose to provide.

Information We Collect Automatically

When you access or use our website, we may automatically collect certain information, including:

• Device Information: Information about the device you use to access our website, including hardware model, operating system, and browser type.
• Log Information: Information about your use of our website, including access times, pages viewed, and the page you visited before navigating to our website.
• Location Information: Approximate location based on your IP address.

Information from Third Parties

We may receive information about you from third parties, such as scheduling platforms (e.g., Headway) that you use to book appointments with us.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Schedule and manage appointments
• Send you administrative communications
• Improve and optimize our website and services
• Comply with legal obligations
• Protect the rights and safety of our practice and others

Disclosure of Information

We may disclose information about you in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as website hosting, scheduling platforms, and payment processing.
• Legal Compliance: We may disclose information if we believe disclosure is required by law or in response to a legal request.
• Protection of Rights: We may disclose information to protect the rights, property, and safety of our practice, our patients, or others.
• With Your Consent: We may disclose information with your consent or at your direction.

We do not sell your personal information to third parties.

Analytics

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

All form input fields on our website are masked so that no text entered by visitors is captured by these analytics services. No health information, medical data, or sensitive personal information is collected through our analytics tools.

Your Choices

Cookies

Most web browsers are set to accept cookies by default. You can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies may affect the functionality of our website.

Communications

If you wish to stop receiving communications from us, you may contact us using the information below to opt out.

Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet or electronic storage system is completely secure, and we cannot guarantee absolute security.

Maryland Residents

If you are a Maryland resident, you may have certain rights under Maryland law regarding your personal information. To exercise any rights you may have, please contact us using the information below.

HIPAA Notice of Privacy Practices

Aviva Mind and Body is committed to protecting the privacy of your health information in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and applicable state laws.

As a psychiatric practice, we maintain the confidentiality of your Protected Health Information (PHI). Your PHI may be used or disclosed for the following purposes:

• Treatment: To provide, coordinate, or manage your psychiatric care, including consultation with other healthcare providers involved in your treatment.
• Payment: To obtain payment for services provided, such as billing your insurance company, processing claims, or collecting self pay fees for services rendered.
• Healthcare Operations: For activities necessary to run our practice, including quality improvement and administrative functions.

We will not use or disclose your PHI for any other purpose without your written authorization, except as permitted or required by law. You have the right to:

• Request restrictions on certain uses and disclosures of your PHI
• Receive confidential communications of your PHI
• Inspect and obtain a copy of your PHI
• Request amendments to your PHI
• Receive an accounting of disclosures of your PHI
• Obtain a paper copy of this notice upon request

If you believe your privacy rights have been violated, you may file a complaint with our practice or with the Secretary of the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.

Contact Us

If you have any questions about this Privacy Policy or our HIPAA practices, please contact us at:

Aviva Mind and Body
Kristen Foster, MSN, APRN, PMHNP-BC
Email: info@avivamindandbody.com
Phone: (443) 645-4531